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Boost Mobile and Virgin Mobile USA honored for excellence in customer service

Sprint’s prepaid brands are recognized as J.D. Power and Associates’ 2012 Customer Service Champions.

by Crystal NguonlyPublished: March 16, 2012 06:45 AM

Irvine-based Boost Mobile, along with Virgin Mobile USA, received a 2012 Customer Service Champions award at the J.D. Power and Associates Customer Service Roundtable.

Candidates for the J.D. Power and Associates Customer Service Champions award are measured on factors such as people, presentation, process, product and price. The more than 800 brands and companies competing were judged on consumer perceptions and opinions that were gathered by J.D. Power research.

Boost Mobile, a part of Sprint’s prepaid brands, offers wireless phone services without any long-term contracts. The no-contract service provider allows costumers to connect with the Nationwide Sprint Network without activation or long-distance fees.

Virgin Mobile USA is also one of Sprint’s prepaid brands offering no contracts and with unlimited data and access to the 3G Nationwide Sprint Network.

“We are honored for our no-contract brands to receive this distinction and be included is this elite group of U.S. companies,” said Jeff Hallock, vice president of marketing for Sprint.

In addition to the Customer Service Champions award, Boost Mobile was ranked the highest in several other different studies conducted by J.D. Power: the Non-Contract Wireless Purchase Experience Study, Customer Care Performance and Purchase Experience, and Non-Contract Customer Satisfaction. Virgin Mobile USA was honored with the Overall Customer Satisfaction Performance in the 2012 Wireless Customer Care Non-Contract Study.

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