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COMMUNICATIONS INDUSTRY NEWS
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Boost Mobile receives top customer-satisfaction ranking

The wireless carrier is chosen over eight competitors in the business sector.

by victor jacobsPublished: April 01, 2011

Irvine-based Boost Mobile is the top-ranked non-contract mobile company in overall customer satisfaction, according to a recent survey by J.D. Power and Associates.

The company’s millions of customers are reportedly happy with Boost’s recently launched Monthly Unlimited with Shrinkage plan: For every six payments that are received on time, plan members will get a $5 monthly discount. Regular payments can eventually drop from $50 to $35 for unlimited nationwide phone calls; text, instant-messaging and 411 services; and Internet and email access.

Launched in October 2010, the plan will give the initial wave of qualifying customers their first reduction this month.

“Boost Mobile has a strong history of taking a leadership position as a customer advocate in the no-contract space,” said Andre Smith, vice president-Boost Mobile. “Today’s recognition is a great proof point of our focus on driving customer loyalty with no contract through the nationwide Sprint network, diverse handset selection and [a shrinking] monthly service plan.”

The J.D. Power survey, which reached more than 6,400 wireless customers using nine companies, looked at several factors: performance and reliability, cost and quality of service, account management, initial activation and service plan options.

“This recognition wouldn’t be possible without the support of our front-line-care representatives and our network of Boost authorized sales partners, who both play a critical role in serving our customers’ daily needs,” Smith said. “We are also thankful for our strong handset partnerships, providing Boost Mobile customers with a diverse handset lineup, ranging from entry-level devices to Android and Blackberry smartphones at reasonable prices.”

Boost Mobile reaches more than 555 million people on both the Nationwide Sprint Network and the Nextel National Network. The wireless carrier can be found at nearly 20,000 retailers across the country including Best Buy, RadioShack, Target and Wal-Mart.

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