AWARDS & RECOGNITION
Untitled Page
Cox Communications earns top honors from J.D. Power
The business services provider proves tops in customer service, performance and reliability.
By Casey GomezPublished: August 17, 2010 11:00 AM
J.D. Power and Associates ranked Cox Communications highest among small and midsize business data services providers when it comes to billing, customer service, performance and reliability, and sales representatives/account executives.
The 2010 U.S. Major Provider Business Telecommunications Study is based on responses from about 5,440 business customers in the U.S.
Customers who were surveyed indicated a significant decline in service outages, with the biggest improvement among small or midsize businesses.
“Cox’s focus on delivering enterprise-level service to smaller business reflects this trend and is indicated in its high satisfaction scores,” according to the report.
In 2006 and 2008, Cox also received the highest ranking among small-business data providers in similar J.D. Power and Associates studies.
“Cox began partnering with local business customers to solve data communications challenges 17 years ago and has a strong heritage of delivering industry-leading service,” said Senior Vice President of Cox Business Phil Meeks. “Highest J.D. Power and Associates rankings are distinctions that demonstrate our commitment to offering the best business products and service available.”
Cox Business is Cox Communications’ commercial services division that provides voice, data and video services for nearly 250,000 small and regional businesses. According to Vertical Systems Group, it is the fourth largest provider of business Ethernet services in the nation based on customer ports. For more information, visit cox.com/business/orangecounty or call 949.546.2020.
Related headlines
Tech Coast Angels participates in 14 deals totaling $19 million
Voit sees 40 percent jump in revenue
Irvine-based Local.com boosts search advertising technology
|
||||
|
The 2010 U.S. Major Provider Business Telecommunications Study is based on responses from about 5,440 business customers in the U.S. Customers who were surveyed indicated a significant decline in service outages, with the biggest improvement among small or midsize businesses. “Cox’s focus on delivering enterprise-level service to smaller business reflects this trend and is indicated in its high satisfaction scores,” according to the report. In 2006 and 2008, Cox also received the highest ranking among small-business data providers in similar J.D. Power and Associates studies. “Cox began partnering with local business customers to solve data communications challenges 17 years ago and has a strong heritage of delivering industry-leading service,” said Senior Vice President of Cox Business Phil Meeks. “Highest J.D. Power and Associates rankings are distinctions that demonstrate our commitment to offering the best business products and service available.” Cox Business is Cox Communications’ commercial services division that provides voice, data and video services for nearly 250,000 small and regional businesses. According to Vertical Systems Group, it is the fourth largest provider of business Ethernet services in the nation based on customer ports. For more information, visit cox.com/business/orangecounty or call 949.546.2020. Related headlines Tech Coast Angels participates in 14 deals totaling $19 million Voit sees 40 percent jump in revenue Irvine-based Local.com boosts search advertising technology |
||||
