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TECHNOLOGY
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Getac incorporates FedEx services

FedEx TechConnect will now provide tech support and repair services

by Scott McCourtneyPublished: September 27, 2012 11:05 AM

Getac, an Irvine-based manufacturer of rugged-use and high-durability field technology, will incorporate FedEx Corp.’s new TechConnect into their repair, refurbishment and logistics services. Getac will work with the FedEx TechConnect system to handle tech support and repair of Getac’s rugged notebook, tablet, and handheld computers for field-based applications.

Getac clients whose devices are in need of repair or system upgrades can now link to the TechConnect service portal from the support section of the Getac website.  Through the website, customers can fill out a repair authorization, print FedEx shipping labels, schedule a pickup with FedEx, and find any one of more than 1,800 FedEx Office locations.  Customers can use FedEx Ground or Express Pick Up to ship Getac products to the TechConnect repair facility and then shipped back to their preferred destination. Customers in need of urgent repairs or services can use upgraded shipping to have their Getac product up and running within 48 hours.

“The new FedEx TechConnect program will be a strong addition to our industry-leading 5-year bumper-to-bumper warranty. Our customers are on the front lines of some of the most hazardous, demanding, and time-sensitive professions in the world,” said Jim Rimay, Getac ‘s president. “Consolidating the numerous steps of packing, drop-off, diagnosis, repair, and shipment entirely with FedEx provides Getac customers with unprecedented turnaround times and open system visibility for tracking both the transit and repair status online.”

Getac’s joint effort with FedEx will enable the tech company to more easily and efficiently meet the demand for its products, which are employed in military, police, government, manufacturing and transportation applications.


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