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OCTA recognized for services for disabled passengers

The bus transportation organization receives Paratransit System of the Year for its ACCESS Service

by jacy danquePublished: May 29, 2012 09:00 AM

The Orange County Transportation Authority (OCTA) is awarded the Paratransit System of the Year from the California Association of Coordinated Transportation for providing its ACCESS Service to help seniors and passengers with disabilities, totaling more than 1.3 million trips.

ACCESS provides standard curb-to-curb, door-to-door service and same-day taxi service, helping passengers who may need physical assistance in getting to or from a bus stop due to physical barriers. OCTA also offers convenient options for the customer’s personal care attendant/companion, wheelchair, and medication/oxygen.

“It’s an honor to be recognized by such a worthy organization and to be selected from among so many quality programs statewide,” said OCTA Chairman Paul Glaab, also mayor of Laguna Niguel. “We strive each and every day to provide the best possible transit service for those in our community who are most in need.”

California Association of Coordinated Transportation (CalACT) presented the award at their 2012 Spring Conference and EXPO. CalACT is a nonprofit organization that focuses on the needs of small, rural and specialized transportation providers in California. Their strong foundation in originality, management and independence through mobility options were highly performed by the ACCESS Service.

The award commemorates the agency’s excellence by evaluating its proficiency, customer service, performance and organization with other services with local providers and agencies. While being compared to other agencies, ACCESS was noted for their customer satisfaction, cost efficiency and environmental. They devote their efforts to help the community, while being resourceful in the special needs transportation programs.

OCTA has certified about 58,000 people with their ACCESS Service, receiving an 88 percent satisfaction rating. Participants in the program are able to receive this service if they are not capable of boarding or departing from a fixed-route bus, get to or from a bus stop because of physical or environmental obstacles, or do not understand how to ride a bus without assistance. OCTA’s official qualification process will determine eligibility by a person’s bodily capability and constraints due to a disability.

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