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MEDICAL TECHNOLOGY
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Gates Vascular Institute features new Toshiba Medical systems

Swift customer service credited with installation of 14 vascular lab systems by opening day.

by Griffin RogersPublished: June 04, 2012 02:35 PM

Toshiba America Medical Systems Inc., a subsidiary of Tustin-based Toshiba, worked closely with Kaleida Health to install 14 vascular X-ray systems for the new Gates Vascular Institute in Buffalo, New York.

To ensure the project was finished before the institute opened, Toshiba installed more than a dozen of the Infinix–i vascular X-ray lab systems in three months, a feat that was attributed to efficiency and a commitment to quality customer service.

“Toshiba exceeded our expectations to ensure all 14 labs were installed and operational before the opening of our new Gates Vascular Institute,” said Jim Kaskie, president and chief executive officer of Kaleida Health and Great Lakes Health System of Western New York. “Toshiba’s ability to simultaneously meet the needs of our physician board and the construction team’s schedule is historic in terms of my experience working with a vendor. This was a great experience from beginning to end, and we hope this installation is only the start of our growing partnership with Toshiba.”

The diagnostic systems will be used for vascular, neuro, cardiovascular and electrophysiology procedures at the new Buffalo location, and are designed to reduce the difficulty of these processes while improving patient access and coverage. This can be accomplished by utilizing some of the equipments many features, such as the high-resolution flat-panel detectors for image quality.
 
“Kaleida Health is a best-in-class example of how we customize our approach and truly partner to the customer’s specific needs and timeline,” said Stephen Bumb, director of Toshiba’s X-ray Vascular Business Unit. “Installing 14 systems within three months illustrates our ability to deliver exceptional service and support to our customers.”

Gates Vascular Institute opened in May and, in addition to the Toshiba X-Ray systems, features a Toshiba Aquilion ONE dynamic volume CT system for further imaging needs. It also boasts a 16-bed intensive care unit and a 62-bed short-stay suite.


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