Irvine-based Toshiba America Business Solutions Inc. was recently named the Retail Customer Service Department of the Year at last month's Stevie Awards for Sales and Customer Service in Las Vegas.
The Stevie Awards, created in 2002, honor the accomplishments of businesses across the world. The company attributes its win to Toshiba Business Solutions, which set up a customer service assessment program to establish stronger communication among its sales representatives and customers.
Toshiba’s customer service program incorporates individual response to customer issues. This system has allowed for more immediate, personalized action to problems, according to George Colborn, vice president of Service, Toshiba America Business Solutions.
“Toshiba and our TABS dealers have always recognized the value of customer service, and several years ago, we made a serious, concerted effort to further improve our system,” says Colborn. “The ultimate benefits are that our customers have tangible proof that their business is valued, and we are better informed of the true status of our customers’ satisfaction.”
Along with the Stevie Award, Toshiba has also received an Achievement in Customer Excellence honor from CustomerSat, which provides feedback to improve customer satisfaction.
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