MANUFACTURING
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Toyota, continued ...
Using sophisticated research methods to obtain customer feedback over the course of 12 months, Toyota’s VOC survey program remains one of the most thorough and reliable in the industry.
Survey responses are uploaded daily to the VOC Web site, where TMHU and dealers can access the information to evaluate and proactively respond to customer needs.
“We are honored to receive such positive responses and high rankings from our customers, as we feel they reinforce our position of value and leadership in the material handling industry,” says Brett Wood, president of TMHU. “Toyota’s dedication to quality is deeply ingrained in every process of our business, and we are elated to see our customer base respond to these continuing efforts.”
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Toyota, continued ...
Using sophisticated research methods to obtain customer feedback over the course of 12 months, Toyota’s VOC survey program remains one of the most thorough and reliable in the industry. Survey responses are uploaded daily to the VOC Web site, where TMHU and dealers can access the information to evaluate and proactively respond to customer needs.
“We are honored to receive such positive responses and high rankings from our customers, as we feel they reinforce our position of value and leadership in the material handling industry,” says Brett Wood, president of TMHU. “Toyota’s dedication to quality is deeply ingrained in every process of our business, and we are elated to see our customer base respond to these continuing efforts.”
<< PREVIOUS PAGE
Related headlines
Goody! Kia ad receives PETA award
Santa Ana’s Crevier BMW owner receives President’s Service Award
Kaiser Permanente Orange County tops agency in breast cancer screenings
'OC METRO Minute,' April 27: Kia Motors America named 2008 Business of the Year
