TELECOMMUNICATIONS NEWS
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Zeacom Contact Center now available on Microsoft’s Lync platform
The new system adds more options for companies looking for a new call center platform.
By Elaine MurphyPublished: February 01, 2012 07:45 AM
Zeacom, an Irvine-based communications services provider, has released its Zeacom Contact Center (ZCC) for Microsoft’s telephony platform, Lync. Zeacom helps companies set up their help desks and call centers to Lync, while the ZCC enables companies to have full control over their call centers, including email, SMS and social media alerts.
The release of ZCC for Lync has already benefited facilities-management company Spotless Group, which transitioned its IT help desk and call center to Lync. The Lync voice platform broadens the range of options available for companies looking to move their call centers from one platform to another.
Sam Williams, Zeacom vice president of marketing, said, “When it comes to contact centers, it’s not what you do but how you do it that matters. Zeacom’s use of Microsoft’s native UCMA architecture and trusted conferencing platform allows us to offer more expansive functionality. Our heritage of using other manufacturers’ native methods of integration gives us a proven track record of delivering highly functional call center and business process automation solutions.
“We are committed to enabling our partners and systems integrators to derive profits from the delivery of process automation and professional services,” Williams added. “Together with our architectural advantages, and the range of choice clients have for telephony, we see a tremendous growth opportunity with this release.”
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The release of ZCC for Lync has already benefited facilities-management company Spotless Group, which transitioned its IT help desk and call center to Lync. The Lync voice platform broadens the range of options available for companies looking to move their call centers from one platform to another. Sam Williams, Zeacom vice president of marketing, said, “When it comes to contact centers, it’s not what you do but how you do it that matters. Zeacom’s use of Microsoft’s native UCMA architecture and trusted conferencing platform allows us to offer more expansive functionality. Our heritage of using other manufacturers’ native methods of integration gives us a proven track record of delivering highly functional call center and business process automation solutions. “We are committed to enabling our partners and systems integrators to derive profits from the delivery of process automation and professional services,” Williams added. “Together with our architectural advantages, and the range of choice clients have for telephony, we see a tremendous growth opportunity with this release.” Related headlines YouMail partners with LetsTalk.com AnyMeeting has integrated with the Google Apps Marketplace Microsoft to open South Coast Plaza store |
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