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TECHNOLOGY INDUSTRY NEWS
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Boost Mobile recognized for customer service

The Irvine-based company accepted two awards from J.D. Power and Associates.

By Danielle GautPublished: August 22, 2011 12:48 PM

J.D. Power and Associates recently recognized Irvine-based Boost Mobile as “Highest in Customer Service Performance” and “Purchase Experience” based off of a customer study done by the international marketing information services company. This marks the third acknowledgment for Boost Mobile this year by J.D. Power.

“Receiving three J.D. Power and Associates awards in less than one year demonstrates Boost Mobile’s commitment to enhance our experience and become the best viable option for customers searching for unlimited no-contract offers,” said Andre Smith, vice president-Boost Mobile.

Ranked highest in “Customer Service Performance” among no-contract wireless services, the company also performed best in phone contacts that start in the automated response systems channel and are then passed on to live service and customer service representatives. According to J.D. Power, with an overall score of 763, Boost Mobile is comparable to the high-performing full service provider scores. The report was conducted January 2011 through June 2011 and is supported by responses from 1,460 wireless customers who contacted their carrier’s customer care department within the six months of the study.

Receiving the highest marks in “Purchase Experience” with a score of 766, Boost Mobile was recognized for its exceptional performance in phone sales and promotions as well as the affordability of services offered. The results came from the feedback of 1,767 wireless customers who had some sort of sales transaction with their wireless carrier from January 2011 to June 2011.

“We recognize that interest in no-contract plans continue to grow as consumers across the nation are rationalizing their monthly wireless expenses and looking for opportunities to save real money,” said Smith.



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